Helpie FAQ – Group Sample

ICF is required for Immigration, Customs, and travel safety purposes.

You can easy create a new email account for free at gmail or hotmail. Or you can ask the person that purchased your ticket for assistance

We would advise you to prevent any upholding or problems with boarding the aircraft that you fill in the form three days prior to departure from the cosey environment of your house or hotel.

ICF is mandatory. If you don’t fill in the form, you will not be able to board the flight

Your photo is used for identity verification and security purposes, similar to the process at other airports.

By submitting your photo in advance through ICF, we can verify your identity before arrival, which speeds up the immigration process and reduces wait times.

For Mobile Devices:

Step 1. Tap on the “Upload Photo”.
Step 2. You may be prompted to:

Take a Photo: Use your camera to take a new photo.
Choose from Gallery: Select this to pick an existing photo from your gallery. (recent selfie)
Step 3. After choosing or taking a photo, confirm it by tapping “Done” or “Confirm”.
Step 4. Your photo has been successfully uploaded.

For Desktops / Laptops / Computers :

Step 1. Click on the “Upload Photo”.
Step 2. A file explorer window will open. Locate and select your photo from the correct folder (recent selfie).
Step 3. Click “Open” to upload, which will upload your photo automatically.

Note: Some mobile devices may open the gallery directly. In that case, you may need to take a picture using your camera first to be able to upload the desired photo. (recent selfie)

No, the photo must be a recent, clear and unedited image without any filters or alterations. Filtered or edited images will not be accepted, as they may affect the accuracy of identity verification.